Sales Policy

All orders placed through www.synutrapure.com and our customer service line: 1-888-601-8872  shall be subject to our Terms of Use in addition to the following Sales Policies.

We accept Visa, MasterCard, American Express, and Discover credit cards.

 

Order Processing

Orders placed prior to 5:00 p.m. PST will be processed within the next two business days, and orders placed after 5:00 p.m. PST will be processed within the next three business days. All orders are subject to credit card authorization. You will receive an email notification when your order is confirmed. If there is a problem processing your order, you will be notified during your phone call or at the e-mail address or phone number you provided at online checkout.

We reserve the right to impose maximum order quantities on any product at any time. We reserve the right to cancel orders prior to shipment for any reason.

 

Sales Tax

Sales tax will be charged on orders shipping to California and Maryland. Sales tax will not be collected on orders shipping to other states. Note that your state or municipal government may require you to declare online purchases and pay sales tax on them directly.

 

Canceling Orders

Orders may only be cancelled before 5:00 p.m. PST on the day the order was placed (or, for orders placed on a weekend or holiday, the next business day), by calling 1-888-601-8872.

 

Shipping and Handling

We ship to almost any address in the United States (other than P.O. boxes). Shipments do not go outside the United States or to APO/FPO addresses.

Shipping costs will be determined during the check-out process based on the shipping method you choose. You will have a chance to review the total payment amount for your order, including shipping charges, before you confirm and place your order.

Free complementary ground shipping is available for all orders placed via www.synutrapure.com and our customer service line: 1-888-601-8872

You will be notified if any product in your order is out-of-stock. Orders containing out-of-stock product will be held (including any in-stock products making up the order) until the order can be shipped complete.

 

Limited Warranty - Returns, Refunds, and Replacements

Please note that this policy only applies to products purchased through www.synutrapure.com and our customer service line: 1-888-601-8872, and not products purchased in stores or through any other websites.

If you, as the initial purchaser, are not satisfied with your purchase, we will refund or replace the product so long as, within 15 calendar days of delivery. If you choose to do so, simply follow the instructions below: 

  1. Have your order confirmation number and product lot number(can be fund on the bottle) ready by your side.
  2. Call Synutra Pure’s customer service number Monday through Friday, 8:30 a.m. to 5 p.m. PST at 1-888-601-8872, or send us an email by clicking here
  3. Report the reason for return / refund / replacement.
  4. Once the return / refund / replacement is approved, you will get a return authorization number to put on the return shipping label.
  5. Once the returned product is received by Sunutra Pure, you will get the refund.

Returns must be properly packaged and sent in accordance with our instructions. Please include the original invoice (or, if you do not have your original invoice, the return authorization number and your name and shipping address as you believe they appeared on the invoice).

Under all circumstances, when returning product to Synutra Pure, Synutra Pure is not responsible for any lost, damaged, illegible, mutilated, postage-due, or misdirected mail or shipments.

 

This warranty only covers refund or replacement of Synutra Pure products. WE WILL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR OTHER DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

 

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

 

Last Revised On: July 24, 2015